Orders
How do I place an order?
Choose the product you would like to purchase, select any available product options, and click Add to Cart or proceed directly to checkout.
Enter your shipping and payment information and complete your order.
After your order has been successfully submitted, you will receive an order confirmation email.
How do I know my order was successfully placed?
A confirmation email will be sent to the email address entered during checkout.
If you do not receive your confirmation email, please check your spam or junk folder before contacting us.
Can I change or cancel my order?
If you need to change or cancel your order, contact us as soon as possible at:
We will make reasonable efforts to accommodate your request.
However, once an order has entered fulfillment or has been shipped, changes or cancellations may no longer be possible.
Shipping
How long does order processing take?
Orders are normally processed within 1–3 business days after payment has been successfully confirmed.
Orders are generally processed Monday through Friday, excluding public holidays.
During promotional events, holidays, or periods of unusually high order volume, additional processing time may be required.
Do you offer free shipping?
Yes.
Free standard shipping is available on eligible orders.
Any applicable shipping charge will be clearly displayed during checkout before payment is completed.
What are the estimated delivery times?
Estimated delivery times after shipment are generally:
United States: 4–6 business days
United Kingdom: 5–8 business days
Canada: 5–8 business days
Australia: 5–8 business days
Other Supported Destinations: approximately 7–14 business days
These are estimated delivery times and are not guaranteed arrival dates.
How can I track my order?
Once your order has shipped, a shipping confirmation email containing tracking information will be sent to you.
Tracking information may require 1–3 business days to update after the carrier receives the parcel.
Can I change my shipping address?
Please contact us immediately if you notice an incorrect shipping address.
If the order has not yet been processed or shipped, we will make reasonable efforts to update the address.
Once the parcel has shipped, we cannot guarantee that the delivery address can be changed.
Returns & Refunds
Can I return my order?
Yes.
Eligible items may be returned within 60 days from the date of delivery.
Products must generally be:
- Unused
- Unworn
- Undamaged
- In their original condition
- Returned with original packaging and accessories where applicable
Please review our full Returns & Refund Policy before requesting a return.
What if I simply change my mind?
Eligible unused products may be returned within the applicable return period even if there is no product defect.
For change-of-mind returns, return shipping costs are generally the responsibility of the customer.
What if I receive a damaged or incorrect product?
Please contact:
Include:
- Your order number
- A description of the issue
- Clear photos or videos of the product
Once verified, we will provide an appropriate solution.
How long does a refund take?
After an approved return has been received and inspected, refunds are normally processed within 7 business days.
Additional processing time may be required by your bank or payment provider.
Payment
What payment methods do you accept?
Available methods may include major credit and debit cards and supported digital payment options.
The payment methods available for your order will be displayed during checkout.
Is payment secure?
Yes.
Our checkout uses encrypted connections and secure third-party payment providers to process transactions.
Galandre does not normally directly store complete credit or debit card numbers.
Customer Support
How can I contact Galandre?
Email us at:
We aim to respond within 1–2 business days.