Last Updated: September 14, 2026
We want customers to feel confident when shopping at Galandre.
Eligible products may be returned within 30 days after delivery, subject to the conditions below.
30-Day Return Window
You may request an eligible return within:
30 days from the date your order is delivered.
The return period begins on the confirmed delivery date rather than the date the order was placed.
Return Eligibility
To qualify for a return, products should generally be:
- Unused
- Unworn
- Unwashed
- Undamaged
- Unaltered
- In original condition
- Returned with original packaging and accessories where applicable
We reserve the right to reject a return where the product shows signs of use, damage, misuse, alteration, or other conditions caused after delivery.
Change-of-Mind Returns
We accept eligible returns for reasons including a customer changing their mind.
For change-of-mind returns:
- The return must be requested within 30 days after delivery.
- The product must meet the return eligibility requirements above.
- The customer is responsible for return shipping costs.
- Original shipping charges, if any, are generally non-refundable unless required by applicable law.
Damaged, Defective or Incorrect Products
If you receive:
- A damaged product
- A defective product
- The wrong product
- An item materially different from your order
Please contact us at:
Please provide:
Order number
Description of the issue
Clear photos or videos
We will review the request and provide an appropriate resolution.
For verified errors caused by Galandre or verified defective products, we will cover reasonable return shipping costs where a return is required.
How to Request a Return
Step 1 — Contact Us
Email:
Include your order number and reason for the return.
Step 2 — Receive Return Instructions
Our customer support team will review the request and provide return instructions if your return is eligible.
Step 3 — Ship the Product
Package the product securely and send it according to the provided instructions.
Step 4 — Return Inspection
After receiving the returned product, we will inspect its condition.
Step 5 — Refund
If approved, the refund will be issued to the original payment method.
Important Return Notice
Please do not send a return without contacting us first.
Returns sent to an unauthorized address may not be accepted or processed.
The return address may differ from other business or correspondence addresses displayed on our website.
Return Shipping Costs
Galandre Error
If a return is required because the product is verified as:
- Damaged
- Defective
- Incorrect
- Incorrectly fulfilled
Galandre will cover reasonable return shipping costs.
Customer Preference
For returns caused by:
- Change of mind
- Incorrect size or color selected by the customer
- Personal preference
- No longer wanting the product
The customer is responsible for return shipping costs.
Refund Processing
Once an authorized return is received and approved, we normally process the refund within:
7 business days
Refunds are generally issued to the original payment method.
After the refund is issued, your bank, credit card provider, PayPal, or other payment provider may require additional processing time before the funds appear.
Exchanges
We currently recommend returning an eligible item for a refund and placing a separate order for the preferred replacement item.
This allows replacement orders to be processed more quickly and avoids delays caused by inventory changes.
Non-Returnable Items
Unless required by applicable law, returns may be refused when:
- The 30-day return period has expired
- The product has been used or worn
- The product has been damaged after delivery
- Parts or accessories are missing
- The product has been altered
- The product is not in its original condition
- The return was not authorized in advance
Applicable statutory consumer rights remain unaffected.
Contact Us
For all return and refund questions: